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Qwengo Help

What is Qwengo and what services do we offer ?
Qwengo is a leading property portal that gives buyers/sellers and estate agents opportunities to meet.
Qwengo offers listing and marketing of properties for sale and for rent on our amazing website .
We also offer a service for potential buyers to find an agent in your area to sell you property.
Users can register on our site for Free to create alerts and save favorites etc.

How can I search for Properties on Qwengo ?
Properties can be searched for by categories For Sale and To Rent .
Properties on home page can be filtered by minimum and maximum price and property type and bedroom count.
Location Search can be done on suburb, city and town level.
On the Advanced Search page after clicking on either the For Sale or To Rent main navigation links, properties can be searched for by area, price range and bedroom range.
Browse properties for sale by area can be browsed from the Advanced Search For Sale or To Rent  page by clicking through onto lower level area locations pages.

Why should I register on Qwengo ?
 It's easy and free to register. As a registered user you get the benefits of being able to receive new property alerts, as well as save your favorite properties while browsing our site.

How do I Register on Qwengo ?
Just click on the Signup  link on the top right of the page.
Enter your Details.
Then confirm that you understand Terms and Conditions.
Click on the button and an email will be send to you that you need to confirm. 
There is also an option to register with your google or facebook account which makes it easy once you are logged in to any of those accounts. 

What do I do if I have forgotten my password ?
On the Login page click on the Forgot password? link.
Please enter the email you used to register and click on the Recover Password button.
Password recovery instructions will be  sent to you.
Please check your email and follow the instructions.

How do I setup Property Alerts when Registered ?
First you have to login on the Login  page , then do searches on either the Home page or Advanced Search For Sale or To Rent and after a specific search
with certain filters is done a button will appear on the Top right Save Alert , clicking on that will save your alert to your profile.
To manage your Alerts click on your Profile menu with your name and there is a drop down menu link to Property Alerts .
On the Property Alerts page there is a little triangle drop down menu on the right which has an options View  which will take you to your saved search and filters again. 
There is also an option to Delete the current Property Alert .

How do I manage my Email Preferences on my Profile when registered ?
First you have to login on the Login  page.
To manage your Alerts click on your Profile menu with your name and there is a drop down menu link to Email Preferences.
Tick/Untick the correct Offers and Communications options and Save .

How do I manage my Favorites on my Profile when registered ?
First you have to login on the Login  page , then do searches on either the Home page or Advanced Search  For Sale or  To Rent and after a property is selected
a link on the right will say Save to Favorites .Clicking on that will save your favorite to your profile.
To manage your Alerts click on your Profile menu with your name and there is a drop down menu link to Property Alerts .
On the Property Alerts page there is a little triangle drop down menu on the right which has an options View  which will take you to your saved search and filters again. 
There is also an option to Delete the current Property Alert .

How do I manage my Account Details on my Profile when registered ?
First you have to login on the Login  page.
To manage your Account Details click on your Profile menu with your name and there is a drop down menu link to Account Details.
Change options and Save .

Why do Qwengo not recognize the Location I am searching for and what do I do next ?
Qwengo has a database of locations that might not include all locations , South Africa is also due to a history of apartheid changing city , town and street names all the time .
If you cant find a location please send us an email on our Contact us page and we will verify it and gladly add it to our database .
Try to search for properties in a province, region or suburb or higher up in the location structure if a location not found  .

Why is my Sold/Withdrawn property still showing on your website ?
Qwengo is a property portal and all our listings are coming from agents , if a property is sold an agency need to notify us .
You can gladly Report a Listing on the particular property details page .Just click on the link on the rightside and a popup will appear with which you can send us an email.

Why haven't an agent contacted me yet after making an inquiry ?
We are constantly working with agents/developers to help ensure that all Qwengo emails are responded to as quickly as possible.
In the meantime, we recommend you contact them directly by telephone.

Need Help ?

Please contact us with any queries